Requesting help with an order
If an item is incorrect, damaged, defective, not as described, or has not arrived as expected, contact us promptly using the customer care details in your order confirmation. Include your order number and clear photos where useful so we can review the issue.
Returns and refunds
We review return, replacement, and refund requests in line with applicable consumer law and the circumstances of the order. Where a return is accepted, we will explain the return steps and any applicable conditions. Refund timing depends on the payment provider and will be communicated when the refund is processed.
Perfume condition
For a change-of-mind request, please contact us before sending anything back. Perfume should remain unopened, unused, and in its original packaging for review. This condition does not limit rights available under applicable law for goods that are defective, damaged, incorrect, or otherwise qualify for a remedy.
Cancelled orders
If an order can be cancelled before dispatch, contact customer care as soon as possible. Once dispatched, the return process may apply.
Last updated: 6 October 2026.